Refund policy

Returns & Exchanges

 

We want you to love your purchase. If you're not completely satisfied, we're happy to help with a return or exchange.

 

Return window

You may request a return or exchange within 30 days of the delivery date.

 

Eligibility

To be eligible for a return, items must be unused, unworn, and in the same condition you received them, with all original tags and packaging intact. Proof of purchase (order number or receipt) is required.

 

How to start a return

Contact us at contact@leadsocial.com.br with your order number and the reason for your return, and we will guide you through the next steps.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within a reasonable time; your bank or card provider may take additional time to post the refund.

 

Exchanges

If you would like to exchange an item for a different size or color, let us know when you contact us and we will do our best to accommodate your request, subject to availability.

 

Damaged or incorrect items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 30 days of delivery so we can make it right at no extra cost to you.

 

Return shipping

Unless the item is defective or we made an error, return shipping costs are the customer's responsibility.

 

Your statutory rights

If you are shopping with us from within the European Union, this policy is offered in addition to, and does not affect, your statutory right to cancel an order within 14 days of receiving your goods under the EU Consumer Rights Directive.